bank al habib limited jobs 2022

 

Vacant Positions:

Administrators
Android & iOS Mobile Developers
Back End Developers
Business Development Officers
Certified General Bankers
Complaint Officers
Front End Developers
General Banking Officers
IT Trainee Officers
Java Fresh Developers
Java Junior Software Developers
Java Senior Software Developers
Java Software Developers
Management Trainee Officers
Phone Banking Officers
Senior Managers Service Excellence
Senior Managers Service Quality
Service Quality Officers
UI/UX Developers

Position:

Senior Manager Service Quality

Qualification:

• Minimum Bachelor’s Degree
• Masters Degree will be Preferred

Department:

Customer Services Division

Job Experience:

8 to 10 Years - Relevant Banking Experience is Necessary

Location:

Karachi

Job Requirements:

• To ensure customer and quality services division is complying with all service standards of the bank
• To implement service monitoring tools and drive process improvement initiatives for all segments of the bank to meet customer expectations
• Develop and implement strategies to ensure uninterrupted service monitoring of various segments of the bank
• Design and implement strategies to create awareness and accountability of service monitoring
• Improve and implement SLA (Service Level Agreement) of various segments
• Identify and develop service monitoring opportunities
• Develop and implement process improvement strategies to excel on customer satisfaction
• Ensure the smooth functioning of process improvement initiatives within the designated segment
• Team Management Skills: Develop and manage the team with efficiency and effectiveness

Skills:

• Outstanding Analytical Skills
• Proficient in Microsoft Office
• Excellent Interpersonal and Communication Skills(both written and verbal)

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